When you are trying to upload a photo to be used in a project from Online Editor, you may sometimes receive a pop-up error that shows 'Sorry, we cannot load/upload these photos: [picture file name]. Please add them again. This particular error usually happens if the file format uploaded is not supported. The current supported image formats are JPEG and PNG. If you have converted your picture from a HEIC file, please ensure that the conversion is done through proper converters such as those available online or via Save As in Paint for example. Renaming the file extension at the back of the file from .heic to .jpeg would not work.
Sample screenshot of rejected photos error pops up from Photobook Online Editor.
Was this article helpful?
That’s Great!
Thank you for your feedback
Sorry! We couldn't be helpful
Thank you for your feedback
Feedback sent
We appreciate your effort and will try to fix the article