Please see the checklist below:
1. Check that you are using the correct site to create your book. Please create from a site base on your country of residence
2. Copy and paste the code into the voucher field as sometimes “zero’s” and “O’s” can be misinterpreted.
3. Make sure that the offer hasn’t expired as each code has an expiration date.
4. Check if you are creating the right product. In terms of Photobooks, Debossed and Imagewrap are not the same products.
5. Ensure that you have not typed in blank spaces before and after the voucher code.
6. Do ensure that the voucher code is applicable for Online Editor or Mobile App platform
If you have entered the voucher code and canceled the order process, the voucher code will be flagged in our system. Please wait for an hour before you are able to redeem the code again. If you are still unable to redeem the voucher, please contact us through Live Chat or email our Support team.
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