Why is my order status “Waiting for Files”?

If your order status is ‘Waiting for Files’, this means we have received your order in our system but not your project and photos required to print the order. We would have sent email reminders at regular intervals with the details to upload.

Please follow the steps below to upload your files:

1) Open the Photobook Designer Software
2) Locate your project
3) Click on the project once just to select it.
4) You will then see options at the bottom of the window, please click on “SEND FILES or COMPLETE ORDER”.
5) Read and click off on the Disclaimer.
6) A new window will pop up that will give you three options. Click off on “Upload Order”.