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I received an error message! What should I do?
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Why am I charged an International Transaction Fee?
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My order has been placed. What do I do next?
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Why is my order status “Waiting for Files”?
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Can I upload a book using a dial-up connection?
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I was disconnected halfway through the uploading process. What should I do now?
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Can we copy the files to CD and mail/bring them to your office?
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How long will it take to upload a file through the Internet?
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I am being charged additional payments after entering the voucher code during checkout.
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I have completed payment. Why have I not received an order number?