Try any of the below troubleshooting methods:
1) Check if you are connected to the Internet.
2) Temporarily disable your Firewall and Antivirus
3) Ensure that you are not connected to a restricted connection, for example, the office connection.
4) Ensure that you have Administrator’s rights under your account when using the programs.
5) Your computer may be infected with malware, so try running a Malware scanner and remove any infections.
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