When you view the tracking information for your shipment on the DHL website you may see a status of ‘Shipment information received‘. This means we’ve created a shipping label for your order and electronically sent DHL your shipment information. However, DHL as well many other couriers do not actually have possession of your order until they pick it up from our facility and scan it. When that scan occurs you will be able to track your package. Normally you’ll see an update and tracking progress within 24 hours of the ‘Shipment information received’ status.
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